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Salesforce - Implementing Field Service Lightning Sample Questions (Q110-Q115):
NEW QUESTION # 110
Universal Containers' (UC) Technicians often report seeing competitor's assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?
- A. Use a Quick Action to create a Note to explain the competitor's Asset and attach it to the Work Order.
- B. Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.
- C. Manually create a competitor's Asset Record on the Field Service mobile app.
- D. Use a Macro to create a competitor Asset Record on the Field Service mobile app.
Answer: B
NEW QUESTION # 111
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?
- A. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as "Cancelled."
- B. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Closed"
- C. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."
- D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Cannot Complete".
Answer: D
NEW QUESTION # 112
Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments' status using the dispatcher console Gantt chart.
Which steps should the consultant take to meet these requirements?
- A. Create permission sets and assign the field service lightning admin permission set to service resources.
- B. Create permission sets and assign the field service lightning scheduling and mobile permission sets to the resource profile.
- C. Create permission sets and assign the field service lightning resource permission set and scheduling license to each technician
- D. Create permission sets and assign the field service lightning mobile permission set to service resources.
Answer: C
NEW QUESTION # 113
Which WSDL should an architect consider when creating an integration that might be used for more than one salesforce organization and different met
- A. Corporate WSDL
- B. SOAP API WSDL
- C. Partner WSDL
- D. Enterprise WSDL
Answer: C
NEW QUESTION # 114
Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers
- A. Color Palettes
- B. Appointment List
- C. Gantt Map
- D. Gantt
Answer: B,D
NEW QUESTION # 115
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